Streamlined management of field operations
The centerpiece of CSG's Workforce Express suite is the Workforce Management application. Workforce Management gives your dispatchers the ability to automatically route technicians to assignments based on appropriate skills and locations – all from a single desktop. It significantly reduces costs by avoiding missed appointments (and near misses), minimizing travel time and improving overall efficiency.
Additionally, because the entire Workforce Express suite is directly connected to CSG's core customer-care and billing applications, you're ensured that all interactions and information captured in the field is made available to other users in the call center, and even to customers via the Web.
The Workforce Management application:
- Auto routes your field technicians to the right location
- Increases productivity by meeting more 'on-time' appointment goals
- Enhances routing efficiency to get the right technician to the right appointment