More than a statement, an opportunity to communicate
CSG Systems has been the trusted partner of progressive companies aiming to improve customer interactions at every touch-point – from the call center and through the web, to retail and the monthly statement. Our Output Solutions team can furnish you with a mix of document output (print/mail & electronic), document management, and innovative document marketing solutions that improve operational effectiveness and customer loyalty, while simultaneously decreasing your costs.
Our Output Solutions group can provide you with:
Statement Output & Document Management – supporting document output through state-of-the-art print and mail capabilities leveraging production facilities across the United States; electronic statement generation including robust eBill capabilities; web-based document management applications that support customer service, self-care, document retention / archival services, and reporting capabilities. These capabilities include:
- Statement & Document Composition. Customize your billing statements with advanced printing technologies, unique graphics and messages that enhance your brand, up-sell products and build on marketing and advertising strategies. Our solutions include supporting the production of Spanish-language statements or Commercial statement formats including Account Hierarchy structure support.
- CSG Connect. Self-care Web application allows direct access and control of critical information regarding statement output and marketing services activities.
- Statement ImageView. Your customer-service representatives can use this application to look up an exact image of the statement your customer receives, for faster and more accurate resolution of every inquiry.
- Mail Tracking Tool. An automated application that gives you the ability to track letter-size mail statements and remittances through the USPS down to the piece level.
- Highlight and Full Color. Adding color to the statement allows you to enhance the document with customized color text and graphics, improving visibility and customer response.
- Past Due Notices. Ensure that customers who fall behind in their payments are aware of their outstanding debt and give them a compelling means to settle and pay.
- Archival Services. A robust application that provides archival services if you require dynamic storage and retrieval of historical statements.
- Address Management. CSG is in the 'Top 10' first class mailers in the country and we provide capabilities to ensure the highest efficiencies with our Address Updates and Address Cleansing Tools (NCOA, ACS features) and USPS compliance and data cleansing.
Marketing Services. Providing the ability to turn statements letters and other business documents into an integrated marketing and customer communication tool to drive "up-sell" while also reducing your costs for document delivery and output. Take the opportunity to leverage 12 communications each year with postage already paid for by including householded marketing pages, inserts or custom envelopes. The Marketing Services offerings includes:
- Ad Sales. We identify companies with products and services that are complementary to yours, and include their offer inserts in your monthly statement envelope, while providing you an avenue to generate revenue
- Customer Letters. Personalize your customer relationships and present additional offers with targeted letters to accompany your monthly statements.
- Document Design. Consult with our design professionals to develop a design strategy that works hard to present your message clearly and drive a customer to action.
- Weight Management. Provides capabilities that allow management of postage costs associated with adding marketing materials.