Proactive customer interaction for enhanced service and sales
Our Interactive Messaging suite broadens your ability to reach out and communicate with your customers in a cost-effective manner. These unified, interactive messaging capabilities complement our other application suites, and let you efficiently interact with customers through inbound and outbound automated voice, text/SMS, email and fax messaging services.
To deliver these powerful capabilities, we acquired Prairie Interactive Messaging, the leading provider of interactive communication solutions servicing the financial services, communications, transportation, direct response and contact-center business sectors.
Below are some examples of the robust interactive messaging capabilities we provide clients.
- Appointment Verification. Automated, bi-directional communications with customers to verify, confirm and update service appointments.
- Interactive Collections. Voice, text, and email tools to improve collections on customer accounts.
- Outage Notification. Notification of high profile events, including service outages.
- Interactive Voice Marketing. Outbound, integrated marketing outreach to customers through email, voice, text and fax.
- Interactive Surveys. Outbound surveying with integrated sales up-sell capabilities.
Learn more about our Interactive Message capabilities and solutions. Visit Prairie’s Interactive Messaging microsite.